Company
Policies
Return
and Refund Policy
The Wooden Post,
Inc. does everything in our power to make sure our customers are happy with
their products, however, if for some reason an item has to be returned, the
following policy applies:
-
Shipping and
Handling are not refundable. These costs are paid on behalf of our customers and
we are unable to refund these charges. All return cost is to be paid by the
customer and all returns must have approval prior to being returned.
-
Some items, such
as finishes, glues, etc. are not returnable.
-
Video tapes, if
prior approval has been received, may be returned for a credit only, less any
costs for the initial shipping. When video tapes are sold, they are copyrighted,
and therefore cannot be legally duplicated, however because of the nature of
video tapes and the ease with which they can be copied, they generally are not
refundable, but will be replaced if they are defective.
-
All other returns
must be returned in their original packaging and original condition. If this
cannot be accomplished, we reserve the right to charge up to a 15% restocking
fee, or actual costs and labor to make the product ready for resale.
Shipping
We normally will ship by FedEx Ground. On occasions we will ship by U.S. Postal Service
(USPS), most especially if an item is light or if the cost
benefit to the customer is substantial. FedEx has raised their rates again, as
they do every year, and they do charge extra for packages shipped to certain
areas. They have also increased their price for
insurance, and we will have to pass these charges on to the customer.
Want to save money on shipping - and who doesn't - if
you can have your package delivered to a business, and by that I mean a regular
business in a business area, complete with a sign - etc., simply let us know and
we will be happy to send it to your work. All delivery carriers charge less for
Business Deliveries.
We do not make money on shipping and handling. These costs are passed on to the
customer in order to recover our costs to package and ship the products that are
ordered, and we do everything in our power to keep these costs to a minimum.
Companies that add excessive cost for shipping and handling have long been a
thorn in my side and we will not join that crowd.
Lost or Damaged Shipments
-
FedEx is normally the easiest to do business with, most
especially when a package is lost or damaged. Just be sure to hold onto all
packaging material when a problem does arise.
-
When packages are shipped by USPS we will have a minimum charge of $3.95 plus
the cost of the insurance. The purchaser must bear in mind that if a package is
damaged or lost (or misplaced, as the USPS claims to never lose anything) the process of
receiving an insurance settlement can take several weeks.
-
There seems to be no
way of speeding up this process.
-
We cannot replace the shipment until this investigation has been completed and a
determination made by the USPS. FedEx however, is much easier to deal with on any
type of a problem, so it is our preferred method of shipping your packages in
order to have them arrive in a timely manner.
Export Shipments:
Please note that all export shipments are subject to a $10.00 charge
for filling out all of the extra forms in order to comply with International
Shipping regulations. This fee is normally waived on orders that exceed $100.00
value in merchandise, Shipping not included.
The way we figure the postage to ship on export orders – first we need to know
exactly what the customer wants. There are no flat rates which we can work with
as the weight per item can vary a great deal as well as the size of the items.
Once the order has
been received, we have to pull the order and package it for shipment before we
can determine the weight and size of the package. Only then can we provide a
cost of shipping the package to the customers address. At that time we will
email an invoice with the shipping listed and will not do anything else to the
order until the customer has approved the order and shipping costs.
If the customer does
not respond within a few days, we will send one reminder and if no response to
that is received within three days, the order is automatically cancelled and
materials put back on the shelf. If an order is cancelled for lack of
response, then we will no longer quote prices to that person because of the
time involved in pulling and quoting. If the order is cancelled because of the
shipping costs, we will understand and be ready to quote you again on any other
requests.
NOTE: If you have any other questions, please do not
hesitate to call us Toll Free for details.
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